Return Policy

You may return/exchange an unused item in new condition within 7 days of your receipt shipment.

All items must include original packaging.

Items that CANNOT be returned

  • Sanitizers, disposable masks and gloves.
  • Custom made or custom order products may not be returned.
  • All apparel must be returned with original tags attached and in condition to resell.
  • All accessories must be returned in original packaging and in condition to resell.
  • All steel equipment, steel products,plates, racks, stands, rigs, sleds, barbells and specialty bars cannot be returned, but they are covered under warranty
  • Merchandise returned over 7 days of receipt of shipment.
  • With the exception of shipping errors, refunds or credits are not issued for shipping charges.

Damages and Shortages

Merchandise damaged during shipping or shortages (missing items) must be reported to ONDAL within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.

If you have any questions, please contact to info@ondalmall.com